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1. Dell Dhm Computer Manual
2. Dell Dhm Manual
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1. Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers. View Page Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers. Manuals, documents, and other information for your product are included in this section. Regulatory Information Learn More.
2. Dell DHM Personal Computer User Manual. Of 294 Dell™ OptiPlex™ GX280. Quick Reference Guide. Models DHP, DHS, DCNE, DHM, DCSM. Problems & Solutions. Printer Manual. When i turn my printer on i get a orange light tha. I require a manaual for a Dell B1160w B&W laser je.

Your Dell computer system is designed to comply with applicable regulations regarding EMI. Changes or modifications not expressly approved by Dell could void the user’s authority to operate the equipment. Dell computer systems are designed, tested, and classified for.

Dell™ Dimension™ 8250 Series

USB 2.0 connectors (2)

headphone connectorservice tag

power connector

CD or DVD volume control dial

CD or DVD

activity light

CD or DVD drive eject button

floppy drive eject button*

floppy drive light*hard drive light

power button

*On computers with an optional floppy drive.

USB 2.0 connectors (6)

microphone connector

line-outconnector

line-inconnector

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Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 38.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, theDELL logo,Dimension,Inspiron,Latitude,OptiPlex,Dell Precision, andDellNet are trademarks of Dell Computer Corporation;Intel,Celeron, andPentium are registered trademarks of Intel Corporation;Microsoft andWindows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Contents

1 Setting Up and Using Your Computer

2 Solving Problems

3

Diagnostic Lights . . . . . . . . . . . . . . . . . . . .

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . .

When to Use the Dell Diagnostics . . . . . . . . . .

Starting the Dell Diagnostics . . . . . . . . . . . .

Drivers . . . . . . . . . . . . . . .

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Restoring the Computer to an Earlier Operating State Undoing the Last System Restore . . . . . . . . . .

4 Adding Parts

5 Appendix

CAUTION: Safety Instructions

Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.

General

•Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

•To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets. These cables are equipped with 3-prongplugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a3-wirecable with properly grounded plugs.

•To help avoid the potential hazard of electric shock, do not use your computer during an electrical storm.

•To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm.

•If your computer includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCCcompliant RJ-11modular plug.

•Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

•To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting a device from the computer.

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CAUTION: Safety Instructions(continued)

•To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.

•To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).

•Ensure that nothing rests on your computer’s cables and that the cables are not located where they can be stepped on or tripped over.

•Do not push any objects into the openings of your computer. Doing so can cause fire or electric shock by shorting out interior components.

•Keep your computer away from radiators and heat sources. Also, do not block cooling vents. Avoid placing loose papers underneath your computer; do not place your computer in a closed-inwall unit or on a bed, sofa, or rug.

When Using Your Computer

As you use your computer, observe the following safe-handlingguidelines.

CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets,front-panelinserts, and so on) removed.

•Your computer is equipped with one of the following:

–A fixed-voltagepower supply — Computers with afixed-voltagepower supply do not have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage).

–An auto-sensingvoltage circuit — Computers with anauto-sensingvoltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage.

–A manual voltage selection switch — Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the115-Vposition even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.

•Before working inside the computer, unplug the computer to help prevent electric shock or system board damage. Certain system board components continue to receive power any time the computer is connected to AC power.

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When Using Your Computer (continued)

When Working Inside Your Computer

Before you open the computer cover, perform the following steps in the sequence indicated.

CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before removing a component from the system board or disconnecting a device from the computer.

1Shut down the computer (page 33).

2Turn off your computer and any devices connected to the computer.

3Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slotopenings at the back of the computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.

4Disconnect your computer and devices, including the monitor, from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

Doing so reduces the potential for personal injury or shock.

In addition, take note of these safety guidelines when appropriate:

•When you disconnect a cable, pull on its connector or on its strain-reliefloop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

When Using Your Computer (continued)

•Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Protecting Against Electrostatic Discharge

Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis.

As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge (ESD):

•Do not remove components from their antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, discharge static electricity from your body.

•When transporting an electrostatic sensitive component, first place it in an antistatic container or packaging.

•Handle all electrostatic sensitive components in a static-safearea. If possible, use antistatic floor pads and workbench pads.

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in injury.

CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.

For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer. To access the help file, see page 38.

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When Using Your Computer (continued)

Battery Disposal

Your computer uses a lithium coin-cellbattery. The lithiumcoin-cellbattery is along-lifebattery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 117.

Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.

Finding Information for Your Computer

•How to troubleshoot and solve problems

•How to add parts

•How to contact Dell

Located on your computer.

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If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer.

•Latest drivers for my computer

•Answers to technical service and support questions

•Online discussions with other users and technical support

•Documentation for my computer

D e l l S u p p o r t w e b s i t e

The Dell Support website provides several online tools, including:

•Knowledge Base — hints, tips, and online courses

•Customer Forum — online discussion with other Dell customers

•Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system

•Customer Care — contact information, order status, warranty, and repair information

•Downloads — drivers, patches, and software updates

•Reference — computer documentation, product specifications, and white papers

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Computer Your for Information Finding 18

1

S E C T I O N 1

Setting Up and Using

Your Computer

Setting Up a Printer

Connecting Two Monitors

Transferring Information to a New Computer

Setting Up a Home and Office Network

Connecting to the Internet

Copying CDs

Hyper-Threading

Turning Off the Computer

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Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

•Obtain and install updated drivers

•Connect the printer to the computer

•Load paper and install the toner or ink cartridge

•Contact the printer manufacturer for technical assistance

Printer Cable

Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Parallel Printer

1Complete the operating system setup, if you have not already done so.

2Turn off the computer (see page 33).

NOTICE: For best results, use a 3 m (10 ft) or shorter parallel cable.

3Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches.

parallel printer cable

notches (2)

4Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, clickCancel.

5Install the printer driver if necessary. See the documentation that came with your printer.

Connecting a USB Printer

1Complete the operating system setup if you have not already done so.

2Install the printer driver if necessary. See the documentation that came with your printer.

3Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors fit only one way.

HINT: You can connect USB devices while the computer is turned on.

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USB connector on computer

HINT: If both monitors have VGA connectors, you must have the optional VGA adapter.

Connecting Two Monitors

If you purchased a video card that supports dual monitors, follow the instructions in this section to connect and enable your monitors.

Connecting the Monitors to Your Computer

1Save any open files, close any open programs, and shut down the computer.

2Connect the monitor cables to the connectors on the back of the computer.

If both monitors have VGA connectors:

aConnect one of the monitors to the VGA (blue) connector on the computer.

bConnect the other monitor to the optional VGA adapter, and then connect the VGA adapter to the DVI (white) connector on the computer.

optional VGA adapter

If one monitor has a VGA connector and the other one has a DVI connector:

aConnect the VGA connector on the monitor to the VGA (blue) connector on the computer.

bConnect the DVI connector on the other monitor to the DVI (white) connector on the computer.

HINT: If you are connecting two flat panel monitors, at least one of them must have a VGA connector.

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3Restart the computer.

The Microsoft® Windows® desktop displays on the primary monitor.

4Use the instructions in the following sections to enable clone mode or extended desktop mode in the display settings.

For more information on changing display settings, see the Help and Support Center (click the Start button and clickHelp and Support).

Enabling Clone Mode

In clone mode, both monitors display the same image.

1Right-clickan empty spot on the desktop and clickProperties.

2Click the Settings tab and clickAdvanced.

3Click the nView tab, clickClone, and clickOK.

4Click OK to continue.

The screen temporarily blacks out, and then the same image displays on both monitors.

5Click Yes to accept the changes.

Enabling Extended Desktop Mode

In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space.

1Right-clickan empty spot on the desktop and clickProperties.

2Click the Settings tab.

Two monitors are displayed on the Settings tab.

3Click the grayed-outmonitor icon.

4Click Extend my Windows desktop onto this monitor, and click OK.

The screen temporarily blacks out, and then the desktop displays on both monitors.

Transferring Information to a New Computer

The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data, such ase-mails,toolbar settings, window sizes, and Internet bookmarks, from the source or old computer to the new computer.

You can transfer the data to the new computer over a network or serial connection, or you can store it on a removable medium, such as a writable CD or floppy disk.

To prepare the new computer for the file transfer:

1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard.

2When the Files and Settings Transfer Wizardwelcome screen appears, click Next.

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3On the Which computer is this?screen, click New Computer, and then click Next.

4On the Do you have a Windows XP CD?screen, click I will use the wizard from the Windows XP CD, and then click Next.

5When the Now go to your old computer screen appears, go to your old or source computer. Do not clickNext at this time.

To copy data from the old computer:

1On the old computer, insert the Windows XP Operating System CD into your CD or DVD drive.

2On the Welcome to Microsoft Windows XPscreen, click Perform additional tasks.

3Under What do you want to do?, click Transfer files and settings.

4On the Files and Settings Transfer Wizardwelcome screen, click Next.

5On the Which computer is this?screen, click Old Computer, and then click Next.

6On the Select a transfer method screen, click the transfer method you prefer.

7On the What do you want to transfer? screen, select the items you want to transfer and then clickNext.

After the information has been copied, the Completing the Collection Phase screen appears.

8Click Finish.

To transfer data to the new computer:

1On the Now go to your old computer screen on the new computer, clickNext.

2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files, and then clickNext.

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the Finished screen appears.

3Click Finished and restart the new computer.

Setting Up a Home and Office Network

Connecting to a Network Adapter

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

To connect a network cable:

1Connect the network cable to the network adapter connector on the back of your computer.

2Connect the other end of the network cable to a network connection device, such as a network wall jack.

network adapter connector on computer

Network Setup Wizard

Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

1Click the Startbutton, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.

2On the welcome screen, click Next.

HINT: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

HINT: Do not use a network cable with a telephone wall jack.

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HINT: Selecting the connection methodThis computer connects directly to the Internet enables the integrated firewall provided with Microsoft® Windows® XP operating system.

HINT: ISPs may vary by country.

3Click Checklist for creating a network.

4Complete the checklist and required preparations, and return to the Network Setup Wizard.

5Follow the instructions on the screen.

Connecting to the Internet

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

•Dial-upconnections that provide Internet access through a phone line.Dial-upconnections are considerably slower than DSL and cable modem connections.

•DSL connections that provide high-speedInternet access through your existing phone line. With a DSL connection, you can access the Internet and use your phone on the same line simultaneously.

•Cable modem connections that provide high-speedInternet access through your local cable TV line.

If you are using a dial-upconnection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

1Save and close any open files, and exit any open programs.

2Double-clicktheMSN Explorer orAOL icon on the Windows® desktop.

3Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer orAOL icon on your desktop or if you want to set up an Internet connection with a different ISP:

1Save and close any open files, and exit any open programs.

2Click the Start button and clickInternet Explorer. TheNew Connection Wizard appears.

3Click Connect to the Internet.

4In the next window, click the appropriate option:

•If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs).

•If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.

•If you have a CD, click Use the CD I got from an ISP.

5Click Next.

If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup.

6Click the appropriate option under How do you want to connect to the Internet?, and then clickNext.

7Use the setup information provided by your ISP to complete the setup.

If you are having problems connecting to the Internet, see 'E-Mail,Modem, and Internet Problems' on page 41. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

HINT: If you do not know which type of connection to select, contact

your ISP.

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HINT: Ensure that you follow all copyright laws when you create CDs.

HINT: The information in this section also applies to using Easy CD Creator Basic with a DVD+RW or a DVD+R drive.

HINT: Some music and game CDs are copyprotected. If you have a CD that cannot be copied, you must use the original CD for everyday use.

Copying CDs

This section applies only to computers that have a CDor DVD-recordingdevice.

The information in this section is based on the Roxio Easy CD Creator Basic documentation that came with your computer. See the following section, 'Using Easy CD Creator Basic,' for instructions on how to locate that documentation.

To burn CDs, you need to use CD-burnersoftware. Roxio Easy CD Creator Basic is your computer'sCD-burnersoftware. The software includes these project programs that enable you to record specialty CDs for different types of uses:

•DirectCD allows you to format a blank CD-RorCD-RWdisc so that you can use Microsoft® Windows® Explorer to drag and drop data files to theCD-RWdrive. You can use aDirectCD-formattedCD-RWdisc like another hard drive on your computer becauseCD-RWdiscs are fully rewritable(CD-Rdiscs can be used with DirectCD, but that media type has overwritinglimitations—see'Using BlankCD-RDiscs or BlankCD-RWDiscs' for recording media differences).

•MusicCD allows you to burn custom music CDs.

•DataCD allows you to copy a variety of your documents, such as spreadsheet or accounting files, to a CD for permanent storage.

•Disc Copier allows you to make a backup copy of almost any type of CD. This program allows you to make a copy of a CD for everyday use so that you can archive and save the original copy. (Disc Copier is titled 'CD Copier' in some versions of Roxio CD Creator Basic.)

All four project programs are available on the Easy CD Creator Basic Select a Project menu screen. To view theSelect a Project menu screen, click the

Start button, point to All Programs→ Roxio Easy CD Creator, and then click Project Selector.

Using Easy CD Creator Basic

See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Microsoft® Windows® XP Help and Support Center (see 'Finding Information for Your Computer' on page 15). The documentation is also provided on theDell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.

Using Blank CD-RDiscs or BlankCD-RWDiscs

Your CD-RWdrive writes to two different types of recordingmedia—CD-RandCD-RWdiscs. Use blankCD-R(CD-Recordable)disks to record music or permanently store data files. After creating aCD-Rdisc, you cannot write to that disc again without changing your method of recording (see the Roxio documentation for more information). Use blankCD-RW(CD-ReWritable)discs when you want to write, erase, rewrite, and update your files onto CDs.

Helpful Tips

•You must use the Easy CD Creator Basic project programs to copy and record all music and data CDs. You can use Windows Explorer to drag and drop files to a CD-RorCD-RWdisc only after you first use DirectCD to format the disc.

•You must use CD-Rdiscs to burn music CDs that you want to play in regular stereos.CD-RWdiscs do not play in most home or car stereos.

•If you want to copy files from the Internet or files from a floppy or Zip drive, copy those files to your hard drive first, and then burn your CD. Your CD-RWdrive requires a steady stream of data to properly record. Direct Internet downloads, floppy drives, and Zip drives may not be able to provide a steady data stream to yourCD-RWdrive.

•Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

•Ensure that you set the sampling rate to at least 128 Kbps when you burn MP3 files to a CD. Otherwise, recording errors may occur.

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HINT: If you have aDVD/CD-RWcombo drive and you experience recording problems, first check for available software patches at the Dell Support website atsupport.dell.com and if necessary, the Roxio support website atsupport.roxio.com.

•Do not burn a blank CD-RorCD-RWdisc to its maximum capacity; for example, do not copy a650-MBfile to a650-MBblank CD. TheCD-RWdrive needs 1 or 2 MB of the blank CD to finalize the recording.

•Use a blank CD-RWdisc to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase theCD-RWdisc and try again. You can also use blankCD-RWdiscs to test music file projects before you record the project permanently to a blankCD-Rdisc.

•See the Roxio support website at support.roxio.com for additional helpful tips.

How to Copy a CD

The procedure assumes that your computer is equipped with a single CD-RWdrive (without an additional CD drive). If your computer is equipped with both types of drives, see the Roxio documentation for instructions on how to copy CDs from a CD drive to aCD-RWdrive.

1Click the Startbutton, point to All Programs→ Roxio Easy CD Creator, and then click Project Selector.

The Select a Project window appears.

2Click Disc Copier. (Disc Copier is titled 'CD Copier' in some versions of Easy CD Creator Basic.)

The Disc Copier window appears and displays yourCD-RWdrive in theCopy from and theRecord to lists.

3Insert the source CD that you want to copy into the CD-RWdrive.

The Disc Copier project program briefly checks the source CD in the CD-RWdrive to ensure that it is a readable CD.

4Click Copy.

Depending on the size of the files that are being copied, the copy process may take a few minutes.

5After the source CD is copied, remove the source CD from the CD-RWdrive tray.

The CD-RWdrive tray opens automatically after the source CD is copied.

6Insert a blank CD into the CD-RWdrive and close the tray. The recording starts automatically.

7After the recording completes, click OK.

Hyper-Threading

Hyper-Threadingis an Intel® technology that can enhance overall performance by allowing one physical microprocessor to function as two logical microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP operating system because Windows XP is optimized to take advantage of HyperThreading technology. While many programs will benefit fromHyper-Threadingtechnology, some programs have not been optimized forHyper-Threading,and may require an update from the software manufacturer. Contact the software manufacturer for updates and information on using your software withHyper-Threading.

To determine if your computer is using Hyper-Threadingtechnology:

1Click the Start button,right-clickMy Computer, and then click

Properties.

2Click Hardwareand click Device Manager.

3In the Device Manager window, click the plus (+) sign next to the processor type. IfHyper-Threadingis enabled, the processor is listed twice.

You can enable or disable Hyper-Threadingthrough the system setup program. For information on accessing the system setup program, see page 114. For more information onHyper-Threading,search the Knowledge Base on the Dell Support website atsupport.dell.com.

HINT: You must useCD-Rdiscs to burn music CDs that you want to play in regular stereos.CD-RWdiscs do not play in most home or car stereos.

HINT: Hyper-Threadingis supported only on computers that have 3.06GHz microprocessors (or higher) installed.

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HINT: If you are having difficulty turning off your computer, see 'General Problems' on page 44.

Turning Off the Computer

NOTICE: To avoid losing data, turn off your computer by performing a Microsoft® Windows® operating system shutdown, as described next, rather than by pressing the power button.

1Save and close any open files, exit any open programs, click the Start button, and then clickTurn Off Computer.

2In the Turn off computerwindow, click Turn off.

The computer turns off after the shutdown process finishes.

3Turn off your monitor and any other devices connected to power.

2

S E C T I O N 2

Solving Problems

Finding Solutions

Finding Help Information

Battery Problems

Drive Problems

E-Mail,Modem, and Internet Problems

Error Messages

General Problems

IEEE 1394 Device Problems

Keyboard Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

Video and Monitor Problems

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Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 51.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode.

Get technical assistance from

Dell. See page 120.

See page 43.

See page 56.

See page 55.

See page 53.

See page 41.

See page 49.

See page 48.

See page 39.

See page 50.

See page 54.

See page 43.

See page 44.

See page 41.

See page 41.

See page 44.

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Finding Help Information

TO A C C E S S T H ETell Me How H EL P F IL E—

1 Click theStart button, and then clickHelp and Support.

2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How.

TO A C C E S SWI ND O W S H EL P—

1 Click theStart button, and then clickHelp and Support.

2 Type a word or phrase that describes your problem, and then click the arrow icon.

3 Click the topic that describes your problem.

4 Follow the instructions shown on the screen.

TO L O CA T E A D DI T I O NA L I NF OR M A T IO N F O R Y O UR CO M P UT E R— See page 15.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays duringstart-up,replace the battery (see page 117). If the battery still does not work properly, contact Dell (see page 120).

Drive Problems

Floppy drive problems

ENSU R E T H A TWIN D O W S® R E C O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T HE DR I V E—

•Insert another disk to eliminate the possibility that the original floppy disk is defective.

•Insert a bootable floppy disk and reboot the computer.

ENSU R E T H A T T H E D I S K I S NO T FU L L O R W R I T E-PR O T EC T E D—

Ensure that the disk has available space and that it is not write-protected(locked). See the following illustration.

back of floppy disk

write-protected

not writeprotected

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.

CL E A N T H E D R IV E — Use a commercially available cleaning kit.

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HINT: High-speedCD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.

CD drive problems

AD J US T T H EWIN D O W S VO L UM E C O NT R O L— Click the speaker icon in the lower-right corner of your screen.

•Ensure that the volume is turned up by clicking the slidebar and dragging it up.

•Ensure that the sound is not muted by clicking any boxes that are checked.

TE S T T H E D RI V E W I T H A N O T HE RCD — Insert another CD to eliminate the possibility that the original CD is defective.

CHE C K T H E S P E A K E R S A ND S UB W O O F ER— See 'Sound and Speaker Problems' on page 55.

ENSU R E T H A TWIN D O W S R EC O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CL E A N T H E D IS C — See theTell Me How help file for instructions on cleaning your CDs. To access help files, see page 38.

Problems writing to a CD-RWdrive

CL O S E O T HE R P R O G R A MS — TheCD-RWdrive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to theCD-RW.

TUR N O F FST A N D BY M O D E I NWI N D OW S B E F O R E W R I T I N G T O A

CD-RWD I S C — For information on power conservation modes, see theTell Me How help file or search for the keywordstandby in Windows Help. To access help files, see page 38.

DVD drive problems

TE S T T HE DR I V E W I T H A N OT HE RDVD — Insert another DVD to eliminate the possibility that the original DVD is defective.

ENSU R E T H A TWIN D O W S R EC O G NI Z E S T H E D R IV E— Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CL E A N T H E D IS C — See theTell Me How help file for instructions on cleaning your DVDs. To access help files, see page 38.

CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.

Hard drive problems

RU NCHE C KDI S K—

1 Click theStart button and clickMy Computer.

2 Right-clickthe drive letter (local disk) that you want to scan for errors, and then clickProperties.

3 Click theTools tab.

4 Under Error-checking, click Check Now. 5 Click Start.

E-Mail,Modem, and Internet Problems

CHE C K T H E T E L E P H O N E L IN E C O N NE C T IO N— Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.

CHE C K T H E T E L E P H O N E J A C K— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

HINT: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

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CO NN EC T T H E M O D EM D I R E CT L Y T O T H E T E L E P H O N E W A L L J A C K—

If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

US E A D I F F E R E N T T E L E P H O N E LI NE— If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

HE L P ER D IA G NO S T IC S— Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

VE R IF Y T H A T T H E MO D E M I S C OM M UN IC A T I NG W I T HWI ND O W S® —

1 Click theStart button, and then clickControl Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 Click theModems tab.

5 Click the COM port for your modem.

6 ClickProperties, click theDiagnostics tab, and then clickQuery Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

TUR N O F F CA L L W A I T I N G(C AT CH-PHO N E) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties.

1 Click theStart button, and then clickControl Panel.

2 Click Printers and Other Hardware, and then click Phone and Modem

Options.

3 Click your connection type to highlight it.

4 Click theDialing Rules tab, and then clickEdit.

5 Click theTo Disable Call Waiting box to place a checkmark in it.

6 Select the disable code from thedrop-downmenu (for example, *70).7 ClickApply, and then clickOK.

ENSU R E T H A T Y O U A RE C O NN E CT E D T O T H EINT E R N ET— With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

ENSU R E T H A T Y O U HA V E S UB S C R IB E D T O A NINTE R NE T S E R VI C E P R OV I D E R— Contact an Internet service provider to subscribe.

CO NT A C T Y OURIN T E RN E T S E R V I CE P R O VI D E R— Contact your Internet service provider for assistance.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A F IL EN A ME C AN NO T C O NT A I N A NY O F T H E F O L L O W I N G

C HA R A CT ER S : / : * ? “ < > — Do not use these characters in filenames.

A R E Q UI R E D.DLL FI L E W A S NO T FO U N D— The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

1Click the Start button.

2Click Control Panel.

3Click Add or Remove Programs.

4Select the program you want to remove.

5Click the Change or Remove Programicon.

6See the program documentation for installation instructions.

IN S E RT B O O T A B L E M E D IA — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

NO N-S YS T E M D I S K E R R O R — A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.

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NO T E N O UG H ME M O R Y O R R E S O UR C E S. CL O S E SOME P R O G R A MS AN D T R Y A GA I N— You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.

OP E RA T I NG S Y S T E M NO T F O U ND— Contact Dell (see page 120).

THE FI L E BE I NG C O PI E D I S T O O L A RG E F O R T HE DE ST IN A T IO N

D R IV E — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using alarger-capacitydisk.

x: I S N O T AC C E S S I B L E. TH E D E V IC E IS N O T R E A D Y— The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.

General Problems

The computer stops responding

TUR N T H E C O M P UT E R OF F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.

A program stops responding

END T H E P R O GR A M—

1 Press <Ctrl><Shift><Esc> simultaneously.

2Click Applications.

3Click the program that is no longer responding.

4Click End Task.

A program crashes repeatedly

CHE C K T H E S O F T W A RE D O CU M EN T A T IO N— Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Windows operating system

RU N T H EPR O GR A MCO M P A T I B I L IT YWIZ AR D—

Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-WindowsXP operating system environments.

1 Click theStart button, point toAll Programs→ Accessories, and then click

Program Compatibility Wizard.

2 In the welcome screen, clickNext.

3 Follow the instructions on the screen.

A solid blue screen appears

TUR N T H E C O M P UT E R O F F — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to

10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-upprocess. Follow the instructions on the screen.

Other software problems

CHE C K T H E S O F T W A R E D O C UM E NT A T I O N O R C O NT A C T T H E S O F T W A R E MA N UF AC T U R ER F O R T R OU B L E S H O O T IN G I NF O RM A T I ON

BAC K U P Y O UR F I L E S IM ME D I A T E L Y— If your computer has a CD-RW drive or a zip drive installed, see the drive’s documentation for instructions.

HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

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ENSU R E T H A T Y O U HA V E NO T MA D E A N E R R O R W H I L E E N T E RI N G D A T A— See the program documentation to make sure that the values or characters you are entering are valid.

CHE C K F O R V IR US E S — Use avirus-scanningprogram to check the hard drive, floppy disks, or CDs.

RE S T AR T T H E C O MP U T E R — Save and close any open files, exit any open programs, and then shut down your computer through theStart menu instead of pressing the power button. Otherwise, you may lose data.

CHE C K F O R C OM P A T IB I LI T Y—

•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•If necessary, uninstall and then reinstall the program.

ENSU R E T H A T Y O U P R O PE R L Y IN ST A L L ED A ND C O NFI G UR E D T H E

P R O GR A M — See the software documentation for information. If necessary, uninstall and then reinstall the program.

Other technical problems

GO T O T H EDE L LSUP P O R T W EB S I T E— Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail. See 'Dell Support website' on page 16 for more information about the website.See 'Dell Technical Support Policy (U.S. Only)' on page 119 for a description of the hardware and software support provided by Dell.

CA L L DE L L — If you cannot solve your problem using the Dell Support website ore-mailservice, call Dell for technical assistance (see page 120). See 'Dell Technical Support Policy (U.S. Only)' on page 119 for a description of the hardware and software support provided by Dell.

General hardware problems

If your computer exhibits one or more of the following symptoms, a device conflict may exist:

•Your computer locks up, particularly while using a specific device.

•A recently added device does not work.

•A sound card emits noise or demonstrates other problems.

•Unintelligible characters print from the printer.

•The mouse pointer does not move or 'stutters' when it moves.

•Messages appear stating that the computer is not operating at maximum performance.

•Errors occur and programs crash for no apparent reason.

•Nothing displays on the monitor.

RE M O VE A NY R E C E NT L Y AD D E D HA R D WA RE T O S E E I F IT R E S O L V E S T H E C O NF L I CT— If removing the hardware resolves the conflict, see the hardware documentation for configuration and troubleshooting instructions. If

the problem persists, contact the hardware manufacturer for technical assistance.

CHE C K Y O U R O P E R A T IN G S Y S T E M D O C UM E NT A T I O N F O R A DD I T I O NA L T R O UB L E S H O O T I NG I N FO R MA T I O N

CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.

IEEE 1394 Device Problems

CHE C K T H E IEEE 1394 D E V IC E — Ensure that the IEEE 1394 device is properly inserted into the connector.

HINT: Check Windows Explorer to see if your device is listed as a drive.

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ENSU R E T H A T T HEIEEE 1394 D E V I CE I S R E C O G NI Z E D B YWI ND O W S® —

1 Click theStart button.

2 Click Control Panel.

3 Click Printers and Other Hardware.

If your IEEE 1394 device is listed, Windows recognizes the device.

IF Y O U HA V E P R O B L E MS W I T H ADE LL-PR O V ID E DIEEE 1394

D E VI C E — Contact Dell (see page 120).

IF Y O U HA V E P R O B L E MS W I T H AIEEE 1394 D E V I CE N O T P R O V ID E D B YDE L L— Contact the IEEE 1394 device manufacturer.

Keyboard Problems

RE S T AR T T H E C O MP U T E R—

•If the mouse is functioning, shut down the computer through the Start menu (see page 33). After the computer shuts down, press the power button to restart the computer.

•If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer turns off. Press the power button again to restart the computer.

CHE C K T H E K EY B O AR D C AB L E—

•Ensure that the keyboard cable is firmly connected to the computer.

•Shut down the computer (see page 33), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

•Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

•Remove keyboard extension cables and connect the keyboard directly to the computer.

TE S T T HE KE YB O A R D — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty.

CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.

Mouse Problems

RE S T A R T T H E C O MP U T E R—

1 Simultaneously press <Ctrl><Esc> to display theStart menu.

2 Typeu, press the keyboard arrow keys to highlightShut down orTurn Off, and then press <Enter>.

3 After the computer turns off, press the power button to restart the computer.

IF Y O U CO N NE C T E D T H E MO U S E B E F O R E T UR NI N G O N T H E C O MP U T ER, R E CO N NE C T T H E MO U S E CA B L E—

1 Simultaneously press <Ctrl><Esc> to display theStart menu.

2 Typeu, press the keyboard arrow keys to highlightShut down orTurn Off, and then press <Enter>.

3 After the computer turns off, reconnect the mouse cable as shown on the setup diagram for your computer.

4 Start the computer.

IF Y O U C O NN E C T ED T H E MO U S E A F T E R T U R N I N G O N T H E CO M P UT E R,

R EM O V E T H E P O W E R C A B L E , AN D T H E N R E C ON NE C T T H E MO U S E

C AB L E — If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly:

1 While your computer is on, remove the power cable from the back of the computer.

2 Connect the mouse to the computer.

3 Reconnect the power cable.

4 Turn on your computer.

Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.

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CHE C K T H E M O US E C AB L E—

•Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

•Ensure that the cable is firmly connected to the computer.

TE S T T H E MO U S E — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original mouse was faulty.

CHE C K T H E M O US E S E T T I N G S—

1 Click theStart button, clickControl Panel, and then clickPrinters and Other Hardware.

2Click Mouse.

3Try adjusting the settings.

RE I NS T AL L T H E MO U S E DR I V E R— See page 66.

CHE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S— See page 70.

Network Problems

CHE C K T H E N ET W O RK CA B LE C O NN EC T O R— Ensure that the network cable is connected as shown on page 27.

CHE C K T H E N ET W O RK LI GH TS O N T H E B A CK OF T HE CO M P UT E R—

No light indicates that no network communication exists. Replace the network cable.

RE S T A R T T H E C O MP U T E R A ND T R Y T O L O G O N T O T H E N ET W OR K A GA I N

CHE C K Y O U R N E T W O R K S E T T I N G S— Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.

CHE C K F O R IN T E R RU P T R E Q U ES T C O N F L I C T S— See page 70.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page page 9.

AD JU S T T H EPO W E RPR O P ER T I E S— Your computer may be in standby or hibernate mode. For information on power conservation modes, see the Tell Me How help file, or search for the keyword standby or hibernate in Windows® Help. To access help files, see page 38.

IF T H E P O W E R L IG H T I S G R EE N A N D T H E C O M PU T E R I S NO T R ES P O ND I NG— See page 60.

IF T H E P O W E R L IG H T I S B LI NK IN G G R E E N— The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation.

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IF T H E P O W E R L IG H T IS O F F — The computer is either turned off or is not receiving power.

•Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

•If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on.

•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

•Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.

•Ensure that the main power cable is securely connected to the system board (see page 87).

•Ensure that the front panel cable is securely connected to the system board (see page 87).

•If the problem persists, contact Dell (see page 120).

IF T H E P O W E R L IG H T IS A MB E R A N D G R E E N— The computer is receiving electrical power, but an internal power problem might exist.

•Ensure that the voltage selection switch is set to match the AC power at your location (see page 11).

•Ensure that the microprocessor power cable is securely connected to the system board (see page 87).

•If the problem persists, contact Dell (see page 120).

IF T H E P O W E R L IG H T IS S T E A D Y A MB E R— The computer is receiving electrical power, but an internal power problem might exist.

•Ensure that the microprocessor power cable is securely connected to the system board (see page 87).

•If the problem persists, contact Dell (see page 120).

IF T H E P O W E R L IG H T IS B LI NK IN G A M B ER— A device might be malfunctioning or incorrectly installed.

•Remove and then reinstall the memory modules (see page 95).

•Remove and then reinstall any cards (see page 88).

•If the problem persists, contact Dell (see page 120).

ELI M I N A T E IN T E R F ER E N CE — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference are:

•Power extension cables

•Keyboard and mouse extension cables

•Too many devices on a power strip

•Multiple power strips connected to the same electrical outlet

Printer Problems

CHE C K T H E P R IN T E R D O C UM E NT A T I O N— See the printer documentation for setup and troubleshooting information.

ENSU R E T H A T T H E P R I NT E R IS T U R N E D O N— See the printer documentation for power button information.

VE RI F Y T H E P RI NT ER C AB L E C O NN E CT IO N S—

•See the printer documentation for cable connection information.

•Ensure that the printer cables are securely connected to the printer and the computer (see page 20).

TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VE RI F Y T H A T T H E P R IN T E R I S RE C O G NI Z E D B YWIN D O W S® —

1 Click theStart button.

2 Click Control Panel.

3 Click Printers and Other Hardware.

4 Click View installed printers or fax printers.

If the printer is listed, right-clickthe printer icon.

5 ClickProperties, and then select thePorts tab. For a parallel printer, ensure that thePrint to the following port(s): setting isLPT1 (Printer Port). For a USB printer, ensure that thePrint to the following port(s): setting isUSB.

HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number.

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HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number.

RE I NS T AL L T H E P R IN T E R D R IV E R— See the printer documentation for instructions.

Scanner Problems

CHE C K T H E S C A NN E R D O C UM E NT A T I O N— See the scanner documentation for setup and troubleshooting information.

UN LO C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.

RE S T AR T T H E C O MP U T E R A ND T R Y T H E S C A N N E R A G AI N

CHE C K T H E C A B L E C O N NE C T IO N S—

•If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on.

•Ensure that the scanner cable is firmly connected to the computer and to the scanner.

VE R IF Y T H A T T H E S C A N N E R I S RE C O G NI Z E D B YMIC R O SO FT® WI ND O W S® —

1 Click theStart button.

2 Click Control Panel.

3 Click Printers and Other Hardware.

4 Click Scanners and Cameras.

If your scanner is listed, Windows recognizes the scanner.

RE I NS T AL L T H E S C A N N E R D R IV E R— See the scanner documentation for instructions.

Sound and Speaker Problems

No sound from speakers

CHE C K T H E S P E A KE R CA B LE C ON N EC T I O NS— Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.

ENSU R E T H A T T H E S UB W O O F E R AN D T HE S P EA K E RS A R E T U R N E D

O N — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

AD JU S T T H EWI N D OW S V O L UM E C O NT R O L— Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DIS CO N NE C T HE A D P HO N ES F R OM T H E HE A D P HO N E C O NN E CT O R—

Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panelheadphone connector.

TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ENA B L E DI G I T AL M O D E — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode:

1 Click theStart button, clickControl Panel, and then clickSounds, Speech, and Audio Devices.

2 Click Sounds and Audio Devices.

3 Click theHardware tab.

4 Double-clickthe name of your CD drive.5 Click theProperties tab.

6 Check the Enable digital CD audio for thisCD-ROMdevicebox.

ELI M I N A T E P OS S IB L E I NT E R FE R E NC E— Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

HINT: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

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HINT: See the monitor documentation for troubleshooting procedures.

RUN T H E S PE A K ER D IA G N OS T IC S— Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions.

RE I NS T AL L T H E A UD I O(S OU N D) D R IV E R— See page 66.

CHE C K F O R IN T E R RU P T RE Q U ES T C O N F L I C T S— See page 70.

No sound from headphones

CHE C K T H E H EA D P H ON E C A B L E C ON NE C T I O N— Ensure that the headphone cable is securely inserted into the headphone connector (see page 76).

AD J US T T H EWIN D O W S VO L UM E C O NT R O L— Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DIS AB L E D I GI T A L M OD E — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:

1 Click theStart button, clickControl Panel, and then clickSounds, Speech, and Audio Devices.

2 Click Sounds and Audio Devices.

3 Click theHardware tab.

4 Double-clickthe name of your CD drive.5 Click theProperties tab.

6 Uncheck the Enable digital CD audio for thisCD-ROMdevicebox.

Video and Monitor Problems

If the screen is blank

CHE C K T H E M O NI T O R P O W E R L IG H T— If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

CHE C K T H E M ON I T O R C A B L E C O N NE C T IO N— Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer.

TE S T T HE EL E CT R I C AL O U T L E T— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

SW AP T H E P O W E R C A B L E S— Swap the computer and monitor power cables to determine if the power cable is defective.

TE S T T HE VI D E O EX T E N S IO N CA B LE(IF U S E D) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

TE S T A N O T HE R MO N IT O R — If another monitor is available, connect it to the computer.

CHE C K T H E D I AG N O S T I C L I G H T S— See page 60.

If the screen is difficult to read

CHE C K T H E M ON I T O R S E T T I N G S— See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MO V E T H E S UB W O O F E R A W A Y F RO M T H E MO N IT O R— If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MO V E T H E M O NI T O R A W A Y F RO M EXT ER N AL P O W E R S O U R C E S—

Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear 'shaky.' Turn off nearby devices to check for interference.

RO T AT E T H E M O NI T O R T O F A C E A D IF F E R EN T D IR E C T IO N— Eliminate sunlight glare, which can cause poor picture quality.

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AD J US T T H EWIN D O W S® D I S P L A Y S E T T I N GS—

1 Click theStart button, and then clickControl Panel.

2 Click Appearance and Themes.

3 ClickDisplay, and then click theSettings tab.

4 Try different settings for Screen resolutionand Color quality.

RE S T OR E T H E R EC O M ME N DE D S E T T I N G S— Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. To access help files, see page 38.

3

S E C T I O N 3

Advanced

Troubleshooting

Diagnostic Lights

Dell Diagnostics

Drivers

Using System Restore

Resolving Software and Hardware Incompatibilities

Reinstalling Microsoft® Windows® XP

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Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled 'A,' 'B,' 'C,' and 'D' (see page 78). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

• Install the memory modules (see page 93) in memory connectors RIMM1 (located closest to the microprocessor) and RIMM2 and ensure that, if no additional memory is used, CRIMMs are installed in memory connectors RIMM3 and RIMM4.

• If you installed memory modules in memory connectors RIMM3 and RIMM4 that were not purchased from Dell, remove the modules and replace them with the CRIMMs that were originally installed in your computer.

• If available, install Dell memory of the same type into your computer (see page 93).

• If the problem persists, contact Dell (see page 120).

2 If the problem persists, reinstall the card that you removed (see page 88), remove a different card, and then restart the computer.

3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see 'Resolving Software and Hardware Incompatibilities' on page 70).

4 If the problem persists, contact Dell (see page 120).

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Dell Diagnostics

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in 'Solving Problems' (see page 35) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

•Perform express, extended, or custom tests on one or all devices.

•Select tests based on a symptom of the problem you are having.

•Choose how many times a test is run.

•Display test results.

•Suspend testing if an error is detected.

•Access online help information that describes the tests and devices.

•Receive status messages that tell you whether tests completed successfully.

•Receive error messages if problems are detected.

Starting the Dell Diagnostics

NOTICE: Only use the Dell Diagnostics to test your Dell™ computer. Using this program with other computers can result in error messages.

Start the Dell Diagnostics from either your hard drive (see page 63) or from the Dell Dimension ResourceCD (see page 63).

Starting the Dell Diagnostics From Your Hard Drive

1Shut down and restart the computer.

2When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through theStart menu and try again.

3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).

Starting the Dell Diagnostics From the ResourceCD

1Insert the ResourceCD into the CD drive.

2Shut down and restart the computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.

4Select the IDE CD-ROM Device option from the CD boot menu.

5Select the Boot from CD-ROMoption from the menu that appears.

6Type 1 to start the ResourceCD menu.

HINT: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your ResourceCD (see page 63).

HINT: This feature changes the boot sequence for one time only. On the nextstart-up,the computer boots according to the devices specified in the system setup program.

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HINT: The Service Tag number for your computer is located at the top of each test screen.

7Type 2 to start the Dell Diagnostics.

8Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.

9When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 64).

Dell Diagnostics Main Menu

1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

2If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see page 120).

3If you run a test from the Custom Test orSymptom Tree option, click the applicable tab described in the following table for more information.

4When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD.

5Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close theMain Menu screen.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

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Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system. You may need to install drivers if you:

•Upgrade your operating system

•Reinstall your operating system

•Connect or install a new device

If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if necessary, to update the driver.

Identifying Drivers

1Click the Start button and clickControl Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties screen, click theHardware tab.

5Click Device Manager.

6In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling drivers

NOTICE: The Dell Support website and yourDell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

To use Device Driver Rollback:

1Click the Start button and clickControl Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties screen, click theHardware tab.

5Click Device Manager.

6Right-clickthe device for which the new driver was installed, and then clickProperties.

7Click the Drivers tab.

8Click Roll Back Driver.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 68) to return your computer to the operating state that existed before you installed the new driver.

Using the Dell Dimension ResourceCD

If using Device Driver Rollback or System Restore (see page 68) does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD:

1With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2When the ResourceCD installation program starts, follow the prompts on the screen.

3When the InstallShield Wizard Complete window appears, remove the ResourceCD and clickFinish to restart the computer.

4When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

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HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.

5At the Welcome Dell System Ownerscreen, click Next.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Using System Restore

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 38.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

1Click the Start button and clickHelp and Support.

2Click System Restore.

3Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, use Device Driver Rollback (see page 66) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click System Restore.

2Ensure that Restore my computer to an earlier timeis selected and click Next.

3Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

4Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

6After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1Click the Startbutton, point to All Programs→ Accessories→ System Tools, and then click System Restore.

2Select Undo my last restorationand click Next.

3Click Next.

The System Restore screen appears and the computer restarts.

4After the computer restarts, click OK.

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Enabling System Restore

If you reinstall Windows XP with less than 200 MB of free hard-diskspace available, System Restore is automatically disabled. To see if System Restore is enabled:

1Click the Start button and clickControl Panel.

2Click Performance and Maintenance.

3Click System.

4Click the System Restoretab.

5Make sure that Turn off System Restore is unchecked.

Resolving Software and Hardware Incompatibilities

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1Click the Start button and clickControl Panel.

2Click Performance and Maintenanceand click System.

3Click the Hardware tab and clickDevice Manager.

4In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a redX if the device has been disabled.

5Double-clickany conflict to display theProperties window.

If an IRQ conflict exists, the Device status area in theProperties window reports the cards or devices that share the device's IRQ.

6Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.

To use the Windows XP Hardware Troubleshooter:

1Click the Start button and clickHelp and Support.

2Type hardware troubleshooter in theSearch field and click the arrow to start the search.

3Click Hardware Troubleshooterin the Search Resultslist.

4In the Hardware Troubleshooterlist, click I need to resolve a hardware conflict on my computer, and click Next.

Reinstalling Microsoft® Windows® XP

Before You Reinstall

If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 66) to replace the device driver with the previously installed version.

If Device Driver Rollback does not resolve the problem, then use System Restore (see page 68) to return your operating system to the operating state it was in before you installed the new device driver.

Reinstalling Windows XP

To reinstall Windows XP, perform the steps in the following sections in the order in which they are listed.

The reinstallation process can take 1 to 2 hours to complete. After the reinstallation is complete, you will need to reinstall the device drivers, virus protection program, and other software.

NOTICE: TheOperating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.

NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.

Preparing to Boot From the Operating System CD

1Insert the Operating System CD into the CD or DVD drive.

2Exit any program or utility that might run after you insert the CD.

3Shut down (see page 33) and restart the computer.

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HINT: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.

4Press <F12> immediately after the DELL™ logo appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

5Use the arrow keys to select CD-ROM,and then press <Enter>.

6Press any key when the Press any key to boot from CDmessage appears on the screen.

Starting Windows XP Setup

1When the Windows XP Setup screen appears, press <Enter> to selectTo set up Windows now.

2Read the information in the Microsoft Windows Licensing Agreementscreen, and then press <F8> on your keyboard to accept the license agreement.

3If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive.

4If you want to install a new copy of Windows XP, press <Esc> to select the fresh copy option.

5Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen.

The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer restarts multiple times.

Completing the GUI Setup

NOTICE: When the computer restarts, the following message appears:

Press any key to boot from the CD. Do not press any key when this message appears.

1When the Regional and Language Options screen appears, select the settings for your location and clickNext.

2Enter your name and organization (optional) in the Personalize Your Software screen and clickNext.

3If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next.

If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click

Next.

4If you have a modem installed, enter the requested information and click Next when theModem Dialing Information screen appears.

5Enter the date, time, and time zone in the Date and Time Settings window and clickNext.

6If your computer has a network adapter, select Typical in the

Networking Settings screen and click Next.

If your computer does not have a network adapter, this option does not appear.

7If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections.

Windows XP installs the operating system components, configures the computer, and then restarts the computer.

Completing the Operating System Setup

NOTICE: When the computer restarts, you will see the following message:

Press any key to boot from the CD. Do not press any key when this message appears.

1When the Welcome to Microsoft screen appears, clickNext.

2When the How will this computer connect to the Internet?message appears, click Skip.

3When the Ready to register with Microsoft?screen appears, select No, not at this timeand click Next.

When the Who will use this computer? screen appears, you can enter up to five users.

4Click Next.

5Click Finish to complete the setup and remove the CD from the drive.

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Reinstalling Drivers and Software

1Reinstall the appropriate drivers (see page 66).

2Reinstall your virus protection software. See the documentation that came with the software for instructions.

3Reinstall your other software programs. See the documentation that came with the software for instructions.

4

S E C T I O N 4

Adding Parts

Front and Back View of the Computer

Reattaching the Front Door and Hinge Arms

Opening the Computer Cover

Looking Inside Your Computer

Installing and Removing Cards

Adding Memory

Adding or Replacing the AGP Card

Adding a Second Hard Drive

Adding a Floppy Drive

Closing the Computer Cover

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Front and Back View of the Computer

Front View

*On computers with an optional floppy drive.

*On computers with an optional floppy drive.

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78 Adding Parts

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Reattaching the Front Door and Hinge Arms

To prevent damage to your computer, the front-paneldoor is designed to 'break away' if it is lifted up too far. If thefront-paneldoor is open and it is pushed inward too hard, the hinge arms may also break away (the hinge arms are loose when they are detached).

Reattaching the Hinge Arms

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.

1Shut down the computer through the Start menu (see page 33).

2Disconnect the computer power cable from the electrical outlet.

3Remove the front-paneldoor by gently snapping it off the two hinge arms.

4Remove the front-panelinsert above the door bay area by pulling the bottom of the insert with your fingers.

front-panelinsert

use fingers to pull here

5Lift both hinge arms to the horizontal position.

6Use the two view slots to align the pivot bar with the two pivot-barslots.

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pivot bar

hinge arms in horizontal position

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

7Pull the arms toward you until they snap into position.

If the hinge arms do not snap back into position on the first attempt, slightly reposition the arms and try again.

8After the hinge arms snap into position, lower and raise the arms two or three times to properly seat them.

9Reattach the front-panelinsert.

10Reconnect the computer power cable to the electrical outlet.

11Reattach the front door (see page 80).

Reattaching the Front Door

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.

1Shut down the computer through the Start menu (see page 33).

2Disconnect the computer power cable from the electrical outlet.

3Lower the hinge arms to the vertical position.

4Align the two clips on the inside of the front door with the two hinge arms.

5Press inward on the front door until it clips to both hinge arms.

front-doorclips (2)

hinge arms (2) in vertical position

front-paneldoor

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Opening the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the steps listed in the safety instructions on page 12

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

1 Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

NOTICE: Ensure that sufficient space exists to support the opencover—atleast 30 cm (1 ft) of desk top space.

4Lay the computer on its side so that the arrow on the bottom of the computer points up.

5Open the cover:

a Facing the back of the computer, press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand.

bPress the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand.

cHold the bottom of the computer with one hand, and then pull open the cover with the other hand.

release button

arrow

release button

back of computer

Looking Inside Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in 'When Working Inside Your Computer' on page 12.

NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.

HINT: The AGP card is removed from the following illustration to provide a better view of the inside of your computer.

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drive cables

power cables

power supply

filler brackets for empty card slots (4) (page 88)

computer cover* (page 84 and page 107)

hard drive (page 100)

system board (page 87)

*Depending on the types of drives installed in your computer, the cover may not open as widely as shown in the figure.

system board power light (PWR LED)

back of computer

*On computers with optional integrated audio.

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Installing and Removing Cards

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

Your Dell™ computer provides slots for up to four 32-bit,33-MHzcards.

Cards

If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see 'Removing a Card' on page 92.

Installing a Card

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

1If you are replacing a card, remove the current driver for the card from the operating system.

2Shut down the computer (page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

3Turn off any attached devices and disconnect them from their electrical outlets.

4Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

5Open the computer cover (see page 84).

6Press the lever on the card retention arm and raise the retention arm.

card

edge connector

card

connector

filler bracket

retention arm

lever

7If you are installing a new card, remove the filler bracket to create a card-slotopening. Then continue with step 9.

8If you are replacing a card that is already installed in the computer, remove the card.

If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

9Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Verify that the standby power light on the system board is off.

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10Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

If the card is full-length,insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert the card firmly into the card connector on the system board.

not fully seated card

fully seated card

bracket caught outside of slot

bracket within slot

11Before you lower the retention arm, ensure that:

•The tops of all cards and filler brackets are flush with the alignment bar

•The notch in the top of the card or filler bracket fits around the alignment guide

Press the arm into place, securing the card(s) in the computer.

retention arm alignment guide

alignment bar filler bracket

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment.

12 Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

13Close the computer cover (see page 107), reconnect the computer and devices to electrical outlets, and turn them on.

14Install any drivers required for the card as described in the card documentation.

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Removing a Card

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

1 Shut down the computer (page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

4Open the computer cover (see page 84).

5Press the lever on the card retention arm and raise the retention arm (see page 88).

6If necessary, disconnect any cables connected to the card.

7Grasp the card by its top corners, and ease it out of its connector.

8If you are removing the card permanently, install a filler bracket in the empty card-slotopening.

If you need a filler bracket, contact Dell (see page 120).

9Lower the retention arm and press it into place, securing the card(s) in the computer.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

10Close the computer cover (see page 107), reconnect the computer and devices to electrical outlets, and turn them on.

11Remove the card’s driver from the operating system.

Adding Memory

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, look under 'Memory' in 'Specifications' on page 110.

RDRAM Overview

NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if the new modules were purchased from Dell. Your original memory modules must be installed as a pair in either connectors RIMM1 and RIMM 2 or RIMM 3 and RIMM4. Do not pair one original memory module with one new memory module in connectors RIMM1 and RIMM2 or RIMM3 and RIMM4. Otherwise, your computer may not start properly.

RDRAM technology requires that all memory connectors have either a memory module or a continuity module installed. Memory modules and continuity modules are easily identified—memorymodules have a metal cover on one side of the module and continuity modules do not.

metal cover

memory module

continuity module

HINT: The metal cover on a memory module is manufactured in various colors. The color of the metal cover has no effect on the module’s performance.

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HINT: Mixed pairs of PC1066 and PC800 modules all function as PC800.

Memory modules are the actual components that provide memory for the microprocessor; continuity modules are used only to complete the memory circuit if memory modules are not installed in all of the memory connectors.

Another RDRAM requirement is that memory modules must be installed in pairs of matched memory size. This means that if you purchased your computer with 128 MB of memory installed and you want to add another 128 MB of memory, you must remove the two continuity modules and replace them with two64-MBmemory modules.

NOTICE: You can only install continuity modules in connectors RIMM 3 and RIMM4.

The only two valid memory configurations are:

•A pair of matched memory modules installed in connectors RIMM1 and RIMM2 with continuity modules installed in connectors RIMM3 and RIMM4

or

•A pair of matched memory modules installed in connectors RIMM1 and RIMM2 and another matched pair installed in connectors RIMM3 and RIMM4

matched pair of memory modules in connectors RIMM1 and RIMM2

matched pair of memory modules in connectors RIMM3 and RIMM4

matched pair of memory modules in connectors RIMM1 and RIMM2

Removing a Memory Module

1 Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

back of computer

HINT: Memory purchased from Dell is covered under your computer warranty.

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4Open the computer cover (see page 84).

5Press out the securing clip at each end of the memory module connector.

6Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Adding a Memory Module

1 Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

4Open the computer cover (see page 84).

5Press out the securing clip at each end of the memory module connector.

memory connectors on system board

securing clips (2)

notches (2) memory module

connector

cutouts (2)

step 5

step 6

step 7

6Align the notches on the bottom of the module with the crossbar in the connector.

NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.

7Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

8Close the computer cover (see page 107).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

9Connect your computer and devices to electrical outlets, and turn them on.

10Right-clicktheMy Computer icon and then clickProperties.

11Click the General tab.

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12To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

Adding or Replacing the AGP Card

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

Your Dell™ computer provides a connector for an AGP card.

1 Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

4Open the computer cover (see page 84).

Removing an AGP Card

1Remove the filler bracket by raising the hinged lever and sliding the bracket up.

2Press the card lever toward the PCI connector.

3 Pull the card up and out of the card clip.

notch

lever

Installing an AGP Card

1To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.

AGP card

card clip lever

card clip

slot connector

2Release the card lever, ensuring that the tab fits into the notch on the front end of the card.

3Secure the card by lowering the hinged lever on the back panel.

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4Close the computer cover (see page 107).

5Connect the monitor cable to the card’s video connector.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

6Connect your computer and devices to electrical outlets, and turn them on.

Adding a Second Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the steps in 'When Working Inside Your Computer' on page 12.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

1Check the documentation for the drive to verify that it is configured for your computer.

2Shut down the computer (page 33).

3Turn off your computer and any devices.

4Ground yourself by touching an unpainted metal surface on the chassis, such as the metal around the card-slotopenings at the back of the computer, before touching anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

5Disconnect your computer and devices from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

6Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

7Open the computer cover (see page 84).

8Remove the two green plastic rails from the inside of the hard-drivebay by gently pulling the rails up and out of the bay.

9Attach the rails to the hard drive using the two screws attached to the rails.

Ensure that the rail tabs are positioned at the back of the hard drive.

NOTICE: Do not install any drive into the lowerhard-drivebay until you have removed the green drive rails from the inside of thehard-drivebay.

10Remove the first hard drive from the upper bay and install it in the lower bay:

aDisconnect the power and the hard-drivecables from the back of the first hard drive.

bPress in the two green rail tabs and pull the first hard drive out of the upper bay.

cGently slide the first hard drive into the lower bay until you hear a click.

dReconnect the power and hard-drivecables to the back of the first hard drive.

11Gently slide the new hard drive into the upper bay until you hear a click.

rail tabs (2)

second hard drive in upper bay

first hard drive in lower bay

hard drive bay

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12 Connect a power cable to the drive.

NOTICE: Match the colored strip on the cable with pin 1 on the drive.

13Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive.

Your computer uses cable-selectdrive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for 'cable select' (see the documentation that came with the drive for information).

power cable

secondhard-drivecable (secondary drive)

firsthard-drivecable (primary boot drive)

14 Close the computer cover.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

15Connect your computer and devices to electrical outlets, and turn them on.

16See the documentation that came with the drive for instructions on installing any software required for drive operation.

Adding a Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.

1Perform an orderly computer shutdown using the operating system menu.

2Turn off your computer and any devices.

3Ground yourself by touching an unpainted metal surface on the computer, such as the metal around the card-slotopenings on the back of the computer, before you touch anything inside your computer.

While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

4Disconnect your computer and devices from their electrical outlets and disconnect any telephone or telecommunication lines from the computer.

5Disconnect the computer power cable from the electrical outlets and press the power button to ground the system board.

Removing the Front-PanelInsert

Remove the front-panelinsert before you install the floppy drive:

1Open the computer cover to a 90-degreeangle (see page 84).

2Locate the insert in front of the floppy-drivebay.

3From inside the computer, push in the release tab of the insert.

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insert release tab

floppy-drivebay

4From outside the computer, pull the insert away from the computer’s front panel.

5 Remove the insert from the insert frame by pressing on the four tabs.

insert frame forfloppy-drivebay

Dell Dhm Computer Manual

6Reattach the empty insert frame over the front of the drive bay. The insert frame fits only one way.

Installing a Floppy Drive

1Gently slide the drive into place until the tabs securely click into position.

2Attach the floppy-drivecable to the floppy drive and to the system boardfloppy-driveconnector.

Ensure that you route the floppy-drivecable through the cable restraint located on the side of thefloppy-drivebay.

3Attach the floppy-drivepower cable to the floppy drive.

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power cable

floppy-drivecable

cable restraint

system board floppy-driveconnector

4Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents.

5Close the computer cover (see page 107).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

6Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Use the Boot Sequence option in the system setup program to adjust the boot order of the floppy drive. For more information about the system setup program, see page 114.

Closing the Computer Cover

1Ensure that all cables are connected, and fold cables out of the way.

Gently pull the power cables toward you so that they do not get caught underneath the drives.

2Ensure that no tools or extra parts are left inside the computer.

3Close the cover:

a Pivot the cover down.

b Press down on the right side of the cover until it closes.c Press down on the left side of the cover until it closes.

d Ensure that both sides of the cover are locked. If not, repeat step 3.

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

4Connect your computer and devices to electrical outlets, and turn them on.

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Parts Adding 108

5

S E C T I O N 5

A p p e n d i x

Specifications

Standard Settings

Clearing Forgotten Passwords

Replacing the Battery

Dell Technical Support Policy (U.S. Only)

Contacting Dell

Regulatory Information

Limited Warranties and Return Policy

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Specifications

Microprocessor

Video

1 Present only on computers with integrated audio capabilities.

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Connectors

2 Present only on computers with integrated audio capabilities.

Power

3 At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

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Environmental (continued)

4At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).

Standard Settings

The system setup program contains the standard settings for your computer.

NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly.

See the following figure for an example of the main program screen.

Viewing Settings

1Turn on (or restart) your computer.

2When the blue DELL™ logo appears, press <F2> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

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System Setup Screens

The system setup program screens display the current configuration information for your computer. Information on the screen is divided into five areas:

•Title — The area at the top of all system setup screens that displays your computer’s model number.

•Computer data — Two boxes below the title that display the system processor, L2 cache, service tag, and the version number of the BIOS.

•Options — A scrollable box listing options that define the configuration of your computer (including installed hardware, power conservation, and security features).

Fields to the right of the listed options contain settings or values. The settings and values that you can change are brighter on the screen. All other settings and values are set by the computer and cannot be changed. When <Enter> appears to the right of an option, press <Enter> to access apop-upmenu of additional options.

•Key functions — A line of boxes across the bottom of the screen that lists keys and their functions within the system setup program.

•Help — Press <F1> for information on the option that is selected (highlighted).

Clearing Forgotten Passwords

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s).

NOTICE: This process erases both the system and setup passwords.

1 Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.

2Turn off any attached devices and disconnect them from their electrical outlets.

3Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

4Open the computer cover (see page 84).

5Locate jumper PSWD on the system board (see page 87) and remove the jumper plug.

6Close the computer cover (see page 107), plug your computer into an electrical outlet, and turn on the computer.

The existing password(s) will be erased.

7Shut down the computer (see page 33).

NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the network wall jack.

8Turn off any attached devices and disconnect them from their electrical outlets.

9Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board.

10Open the computer cover (see page 84).

11Reconnect the jumper plug to jumper PSWD (see page 87).

12Close the computer cover (see page 107).

NOTICE: To connect a network cable, first plug the cable into the network wall jack, and then plug it into the computer.

13Connect your computer and devices to electrical outlets, and turn them on.

Turning on your computer with the PSWD jumper installed reenables the password feature.

Replacing the Battery

CAUTION: Before you begin this procedure, follow the steps in 'When Working Inside Your Computer' on page 12.

A coin-cellbattery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

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CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

1Record all the screens in system setup (see page 116) so that you can restore the correct settings in step 7.

2Open the computer cover (see page 84).

3Locate the battery socket labeled BATTERY (see page 118).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

4Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

5Insert the new battery into the socket with the side labeled '+' facing up, and snap the battery into place.

battery

battery socket (BATTERY)

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

6Close the computer cover, and plug your computer and devices into electrical outlets.

7Access system setup (see page 115) and restore the settings you recorded in step 1.

8Properly dispose of the old battery (see page 14).

Dell Technical Support Policy (U.S. Only)

Technician-assistedtechnical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware. In addition to thistechnician-assistedtechnical support, online technical support is available atsupport.dell.com. Additional technical support options may be available for purchase.

Dell provides limited technical support for the computer and any 'Dellinstalled' software and peripherals1. Support forthird-partysoftware and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.

1Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.

2All Dell-standardcomponents included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard,third-partyhardware components integrated through CFI for the duration of the computer’s service contract.

Definition of 'Dell-Installed'Software and Peripherals

Dell-installedsoftware includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).

Dell-installedperipherals include any internal expansion cards, or Dellbranded module bay or PC Card accessories. In addition, anyDell-brandedmonitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.

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Definition of 'Third-Party'Software and Peripherals

Third-partysoftware and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for allthird-partysoftware and peripherals is provided by the original manufacturer of the product.

Contacting Dell

To contact Dell electronically, you can access the following websites:

•www.dell.com

•support.dell.com (technical support)

•premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-freenumbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

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Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

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Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

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Area Codes,

Local Numbers, and

Toll-FreeNumbers

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

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Area Codes,

Local Numbers, and

Toll-FreeNumbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600or 512728-3772

02 481 92 88 toll-free:080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00

toll-free:0800 582 604 633 4949toll-free:0800 581

toll-free:1 800 888 298 04 633 4949toll-free:1 800 888 202

toll-free:1 800 888 213

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